SHIPPING
Any orders over $50
Use
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Enjoy FLAT RATE shipping for only $24.99
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Customer Service Hours:
*Central Standard Times*
Mon-Thu: 10:00am - 7:00pm
Friday: 10:00am - 8::0pm
Saturday: Noon - 5:00pm
Sunday: Closed
CUSTOMER CARE
Have any questions or concerns? We’re always ready to help!
Please fill out the form and submit it back to us.
FAQ
What are your shipping options?
JewelDean's currently is offering special shipping.
Estimate 7-10 Business Days US $24.99
***Special*** Flat rate pricing for a limited time
Delivery restrictions:
We do not deliver to PO Boxes nor APO. or FPO.
How do I track my order?
If valid email is provided when an order is placed, the tracking number(s) will be sent via email once the order has been shipped.
USPS:
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Go to the USPS website.
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Click the "Track & Manage" tab.
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Enter your tracking number in the box under "Track Your Package," then click the search icon or press Enter. Under "Track & Manage," type in your tracking number.
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Check the status of your package
FedEx::
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Go to the FedEx website.
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Go to the FedEx tracking page
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Enter your tracking number in the box under "Track
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Enter your tracking number in the box and hit the ""Track" button. .
Local Carrier/Hand Delivery
Under Special Circumstances depending on the distance and the area.
How do I return an item?
If you are not satisfied with your online purchase and would like to return your product(s), please fill out the contact information below. In subject line please state "Return" and your request will be reviewed. If your return coincides with the return policy, a shipping label will be promptly emailed for you to return the item(s).
How can I contact the couriers?
USPS
Call: 1-800-ASK-USPS® (1-800-275-8777)
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
Federal Relay Services – TTY Access for Deaf & Hard of Hearing
Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can communicate with USPS by using the Federal Relay’s TTY services. Connect with the Federal Relay using the following toll-free numbers:
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1-800-877-8339 – TTY/ASCII for persons with hearing and speech impairments
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1-800-845-6136 – for persons with hearing and speech impairments who wish to speak only in Spanish
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1-866-377-8642 – for hearing persons with speech impairments
FedEx
U.S. Customer Service 1.800.Go.FedEx
(1.800.463.3339)
U.S. TDD (Telephone Device for the Deaf) Services
(7 a.m.-8 p.m. CST )1.800.238.4461
Hearing Impaired Relay Desk 1.888.464.0709
Do you provide International delivery?
We're sorry, but we do not ship to international destinations for orders placed online. at this time.
What is your returns policy?
If you are not satisfied with your online purchase, we will accept returns up to 20 days from the date of purchase for a full refund. Proof of purchase or packing slip invoice is required. (Proof of purchase information is included on the packing slip) Please note, the item has to be in its original, unused condition without any rips, stains ,etc. Any personalized, customized or "sale" orders are considered final sales. (sales items could be new or preowned) These orders are non refundable and cannot be returned. If the merchandise is footwear, it must be accompanied by its original box. All merchandise tags has to remain attached to the items. Returns are free on all orders, however, the original shipping fee is nonrefundable